My credit card expired, and now my account is "suspended"

[mshulman]

It seems to be stuck in "processing". Is there anything I need to do to restart/re-enable my subscription?

[admin]

Hi Michael,

It seems the delay is related to the payment method you added. Some payment methods take longer to process, which usually isn’t an issue. However, since your account is recovering from a suspended status, this may be causing the hold-up.

In the meantime, we’ve reactivated your account. If the payment doesn’t clear, the status may revert to paused during the next refresh cycle automatically, but as long as it clears before then, everything should remain fine.

[mshulman]

Thank you!

[mshulman]

I just got an email that my subscription is paused, but it shouldn't be.

I see this in the invoice history

INVOICE HISTORY
Sep 9, 2024. Processing. Saillogger Monthly Subscription
Sep 8, 2024. Processing. Saillogger Monthly Subscription
Aug 8, 2024. Paid. Saillogger Monthly Subscription

[admin]

Could you try a different payment method or card? We will get this activated again but it is temporary unless the charge processes.

[mshulman]

I just added a credit card. The other was a debit card.

[admin]

Ok, pending charges seemed to have got stuck and probably due to the debit card. We canceled your previous subscription and created a new one for you, that was the only way to recover. Your account is active and should stay active.

If the previous pending charges end up posting, just let us know and we will refund you to prevent double charging.

[admin]

Those two pending transactions indeed finally did clear. Since you got charged multiple times now, we refunded those two payments. It may take a couple of days to show up on your balance, let us know if they don't.